FAQ

Q

Do I need to have a Shopify Store?

A

Yes. We have integrated our 3D Designer to work seamlessly with the Shopify Ecommerce Platform. Simply design, publish and immediately your product is ready for purchase.

Q

Is there a product minimum or limit?

A

No. You can design as little as one product or as many as you like.

Q

Is there a charge to have the 3D Designer on my store?

A

Yes. There is a monthly charge of $99 which includes unlimited designs, manufacturing and no inventory to manage.

Q

Do you offer Print On-Demand Services?

A

We sure do! Just head over to our 3D Designer, create your designs and order. The best part there's no minimums. We also offer bulk orders as well with the best pricing.

Q

How long does it take for my customers to receive the product?

A

Once an order is placed your product will take 2-3 days for production, then with normal shipping 3-4 business days for delivery.

Q

Are there any restrictions on the image I upload or the text I use?

A

Yes, Formats excepted are jpg, png with a minimum resolution of 150 DPI and maximum size of 4800 x 4800 Pixels and eps vector graphics.

Q

Can I cancel my account?

A

Yes, you can cancel anytime. Once you cancel, the account will be active for the remainder of the month you paid for and will expire after that.

Q

Do you offer product development?

A

Yes we do offer product development for a charge which is determined per item. The process would be to send us your idea and we will respond with a timeline and cost.

Q

How do I upload logos?

A

Upload them as PNG with transparent background.

Q

How can I contact customer support?

A

Please email support@brandyay.com

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